Your Privacy

We are committed to maintaining the trust and confidence of our visitors to our website, those who request website demo’s and submit enquiries through forms on our website, as well as those who subscribe to our email communications.

Our aim is to provide an online environment which will ensure the information you provide to us will be handled in a secure, efficient and confidential manner. By accessing our site you accept the terms and conditions of its use, including consent to the collection and use of your personal information and our right to make amendments to this statement from time to time.

 

Information we collect and hold

Wherever possible, you can elect to remain anonymous or use a pseudonym in interacting with us. From time to time, we may ask you to supply personal information such as your name, address, date of birth, telephone number or e-mail address. However, under no circumstances will we request any information from you that may disclose your:

  • political, religious or philosophical opinions, beliefs, associations or affiliations;
  • health and sexuality;
  • racial or ethnic origin;
  • membership of a trade union, or a professional or trade association;

We may also conduct surveys or and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.

 

When do we collect information?

We collect information from you when you register on our site, subscribe to our email communications, respond to a survey, fill out a form or enter information on our site.

Our site uses information tracking software such as Cookies to secure sessions during your visit. We may use the information you provide to send you newsletters and information outlining services or events. Our emails include instructions on how to unsubscribe at your convenience.

 

How do we use the information we collect from you?

The information we collect is used to provide our services to you. We may pass on your depersonalised information in statistical or demographic form to third parties. We do not submit personal information to third parties however if we do we will seek your consent prior to submitting personal information where practicable, unless required by law.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

Use of your information outside Australia

As part of your contract with us, we may need to transfer some of your personal information to one of our international affiliates. We will use reasonable endeavours to ensure that the recipient jurisdiction has in place a similar regime which recognises your right to privacy. All our international affiliates have privacy statements which comply with the legal requirements of their jurisdiction.

 

Links to other sites

We may from time to time provide links to other sites of interest, however we make no warranties or representations as to the quality, currency and accuracy of information on any other site which we provide a link to. We encourage you however to view the terms and conditions of use, privacy policies and security statements on those sites.

 

How does our site handle Do Not Track signals?

We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

Your right to access and amend information about you

If you have submitted details about yourself to us, you are entitled to access the information which handled by us within our organisation.

If you would like access your personal information, please contact us outlining the documents or information you require. We will endeavour to respond to your query within three (3) business days of receiving a written request. We encourage you to contact us to update any of your details or to correct any inaccuracies which may have been inadvertently recorded.

 

Unsubscribing from our e-mail database

To unsubscribe from our e-mail database, please send us an email with “UNSUBSCRIBE” typed into the subject line of the e-mail.